Help Center

Customer Support / Ticket

Enter keywords to find answers > Help Center > Guide > Deposit&Withdrawal
More article in the group
“KYC Required” in withdrawal, what does it mean?
Updated at:475 days 11 hours ago

In the purpose of providing further protection to user account, we have implemented a risk management mechanism to flag suspicious withdrawing activities. For such transactions, we may manual review them before sending.

  • If your transactions is marked with “KYC Required”, please finish the advanced identity verification (KYC2 for your account.
  • If you have already finished it, you do not need to do anything.

A manual review may take half an hour in general and your transaction will be sent a while later.

Can't find the answer you want?Submit a Ticket
Back to top > Help Center > Search Results

search for “ ” returned: entries

Can't find the answer you want?Submit a Ticket