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Deposit coins with incorrect or missing memo (or tag or payment id or message)?
Updated at:475 days 11 hours ago

For some coins, such as XLM (stellar), XRP (ripple), and EOS, a tag or a memo is also required besides a recipient address.

If you forgot to include it or entered a wrong one, or entered it with extra spaces that makes your tag or memo a wrong one, your deposit will not be credited automatically.

You may submit a help ticket. One of our customer support will help you with it.

Information should be included in a ticket:

Transaction id, coin name, amount, date. And a screenshot of payment record from your sending side.

You may submit a ticket or email us:

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